Featured · Metrics · 8 min · Jul 2026
The only 4 support metrics an e-commerce team needs
THE WEEKLY SUPPORT SCORECARD
- Median first response
- 14 min
- Median resolution
- 3h 42m
- Top contact driver
- Shipping · 31%
- Revenue recovered
- €4,820
Field notes · Commerce support
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Metrics · 8 min · Jul 2026
The only 4 support metrics an e-commerce team needs
Dashboards love to show twenty numbers. On the floor, four are enough: how fast you answer first, how fast you resolve, what people write in about, and what support hands back to revenue.
Read the articleTHE WEEKLY SUPPORT SCORECARD
- Median first response
- 14 min
- Median resolution
- 3h 42m
- Top contact driver
- Shipping · 31%
- Revenue recovered
- €4,820
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