Help Center
Find answers to common questions. Contact us if you need more help.
Getting Started
How do I create an account?+
Click "Start free trial" on any page, enter your email and create a password. You can then create your first organization and invite team members.
How do I connect my Shopify store?+
Go to Settings → Stores, select your store, and open the Integrations tab. Click "Connect Shopify" and follow the OAuth flow. Once approved, orders and customers sync automatically.
Can I connect multiple Shopify stores?+
Yes. Each store in your organization can be connected to a separate Shopify store. Available on the Professional plan and above.
How long does the initial data sync take?+
Most stores sync within a few minutes. Large stores (10,000+ orders) may take 10–15 minutes. Track progress in the Integrations panel.
Features & Integrations
What channels does the inbox support?+
InboxServe currently supports email conversations. Chat, social media, and other channels are on the roadmap.
How does AI work in InboxServe?+
AI features include reply suggestions, conversation summaries, auto-classification, tone adjustment, translation, and more. Each AI action uses 1 credit from your plan's monthly allowance.
What is Store Intelligence?+
Store Intelligence analyzes your conversation patterns to surface trends, top customer intents, and sentiment shifts. It runs automatically on a daily schedule and is free — no AI credits needed.
How do shipping risk alerts work?+
InboxServe monitors orders for unfulfilled items past configurable thresholds, stalled tracking, and address mismatches. Alerts appear in the Shipping Risk dashboard.
Billing & Plans
How does billing work?+
InboxServe is billed as a SaaS subscription through our website. The Shopify app is a free connector — billing happens directly at inboxserve.com.
What happens when I reach my AI credit limit?+
You'll receive warnings at 80% and 100% usage. After the limit, there's a 48-hour grace period. You can purchase add-on packs (starting at €10 for 5,000 credits) or upgrade your plan.
Can I cancel at any time?+
Absolutely. Cancel from your account settings. It takes effect at the end of the current billing period — no lock-in, no hidden fees.
Security & Privacy
Is my data secure?+
Yes. All data is encrypted in transit (TLS) and at rest. We use Supabase (EU) with row-level security for strict tenant isolation.
Is InboxServe GDPR compliant?+
Yes. Built by InboxServe B.V. (Netherlands) with GDPR compliance at its core. We offer a Data Processing Agreement (DPA). See our Privacy Policy.
What Shopify permissions does the app need?+
Read-only access to orders, customers, products, and shipping data. The app never modifies anything in your Shopify store.
What is InboxServe?
InboxServe is an AI-powered customer support platform for e-commerce teams. It brings all your conversations, orders, and customer data into one unified inbox so your agents can resolve issues faster.
Unified Inbox
All customer conversations in one place — email today, more channels coming.
Shopify Integration
Orders, customers, and shipping data synced automatically.
Team Collaboration
Assign conversations, leave notes, manage with roles and permissions.
Still have questions?
Our team is here to help. We'll get back to you within 24 hours.
Email support@inboxserve.com