Help Center

Click "Start free trial" on any page, enter your email and create a password. You can then create your first organization and invite team members.

Go to Settings → Stores, select your store, and open the Integrations tab. Click "Connect Shopify" and follow the OAuth flow. Once approved, orders and customers sync automatically.

Yes. Each store in your organization can be connected to a separate Shopify store. Available on the Professional plan and above.

Most stores sync within a few minutes. Large stores (10,000+ orders) may take 10–15 minutes. Track progress in the Integrations panel.

Email is the core shared inbox. On Business and Enterprise you also get a storefront AI chatbot and live chat (Customer Experience), plus the customer portal for self-service. SMS and social channels are not available yet.

AI features include reply suggestions, conversation summaries, auto-classification, tone adjustment, translation, and more. Most AI actions use 1 credit from your plan's monthly allowance (merged auto-triage is 1 credit). Store Intelligence is free.

Store Intelligence analyzes your conversation patterns to surface trends, top customer intents, and sentiment shifts. It runs automatically on a daily schedule and is free — no AI credits needed.

InboxServe monitors orders for unfulfilled items past configurable thresholds, stalled tracking, and address mismatches. Alerts appear in the Shipping Risk dashboard.

Customer Experience adds a storefront AI chatbot, passwordless customer portal, and live-chat agent console. Configure and publish under Customer Experience in the dashboard; install via Shopify theme app embeds/blocks. Full details are in the in-app Help FAQ after you sign in.

InboxServe is billed through the Shopify Billing API. After you install the app from the Shopify App Store, pick a plan, and approve the recurring charge inside Shopify, the charge appears on your regular Shopify invoice. Your existing Shopify payment method is reused — no separate checkout, no extra credit card.

Your subscription is billed in US dollars (USD), shown excluding tax: $29, $79, $199 or $499 per month (with a discount if you pay annually). This is separate from the currency your store and orders use — your customers can pay in any currency while your plan is charged in USD.

Yes. New accounts get a 3-day trial with Business-plan features and 500 AI credits, and no credit card is required to start. When you're ready, choose a plan and approve it inside Shopify.

Each plan includes a monthly allowance for AI credits, conversations and emails (storage is unlimited and not billed as a limit). Counters reset every billing cycle. Most AI actions use one credit; Store Intelligence is free. See Settings → Billing in the app for your live plan numbers.

You'll receive warnings at 80% and 100% usage. After the limit, there's a 48-hour grace period. You can purchase add-on packs (from $3 for 1,000 credits, $12 for 5,000, and larger packs) or upgrade your plan from Settings → Billing; the upgrade is processed through Shopify.

Yes. Open Settings → Billing inside InboxServe and switch plans or cancel, or uninstall the app from your Shopify admin. Cancellation takes effect at the end of the current Shopify billing period — no lock-in, no hidden fees.

Yes. All data is encrypted in transit (TLS) and at rest. We use Supabase (EU) with row-level security for strict tenant isolation.

Yes. Built by InboxServe B.V. (Netherlands) with GDPR compliance at its core. We offer a Data Processing Agreement (DPA). See our Privacy Policy.

Read access to orders, customers, products, and shipping for support context, plus order write so your team can issue refunds and cancel orders from InboxServe when permitted. The app does not edit products, customers, or themes.