Connect Gmail or Workspace
Authorize the mailbox and confirm the shared inbox.
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Popular: Gmail setup · invite agents · AI units
Best matchConnect Gmail or Google WorkspaceAuthorize once for email inside the shared inbox.
Route your support teamRoles, access and stores
How AI units workPlans, usage and what happens at zero
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Getting started
Create your account, invite the team and connect your first store.
Explore · 8 articles
8 articles
Channels & inbox
Connect Gmail or Workspace and understand the shared inbox.
Explore · 12 articles
12 articles
Billing & plans
See plan limits, AI units and what changes as you grow.
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6 articles
Security & privacy
Review access, EU hosting and privacy controls.
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5 articles
Most asked this week
Answers for the questions that block momentum.
The customer portal is included with Business and Enterprise, and during the Business features trial. Configure it for your store under Customer Experience. Live chat, chatbot, SMS and social channels are not included in the current plans.
BUSINESS + ENTERPRISE
Read setup guide →Setup · Product · Escalate
Follow a path, not a pile of articles.
Purpose-built guides help teams reach the next useful step.
Set up the shared inbox
Invite agents, assign access and define the queue.
Set up the customer portal
Configure customer access for your Shopify store.
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