Simple, transparent pricing
Start with a 14-day free trial. No credit card required. Cancel anytime.
All prices are in EUR and exclude VAT.
Starter
For small Shopify stores getting started with organized support.
or €24/mo billed annually
All prices excl. VAT
- Up to 3 team members
- 1 Shopify store
- 500 conversations/mo
- 1,000 AI credits/mo
- Unified email inbox
- Order & customer sync
- Knowledge Base (100 articles)
- Basic analytics
- AI inbox (summarize, reply, tone, translate)
- AI automation
- Shipping risk alerts
- Advanced analytics
Professional
For growing teams that need automation and full visibility.
or €66/mo billed annually
All prices excl. VAT
- Up to 10 team members
- 3 Shopify stores
- 2,500 conversations/mo
- 5,000 AI credits/mo
- Everything in Starter
- AI automation (classify, tag, prioritize)
- Store Intelligence
- Shipping risk alerts
- Advanced analytics & export
- Custom roles, teams & SLA
- Slack integration
- AI chatbot & portal
Business
For established teams that want the full AI-powered platform.
or €166/mo billed annually
All prices excl. VAT
- Unlimited team members
- 10 Shopify stores
- Unlimited conversations
- 25,000 AI credits/mo
- Everything in Professional
- AI auto-reply & KB-grounded replies
- AI chatbot & live chat
- Customer portal
- Workflow discovery (AI)
- Unlimited workflows & KB articles
- 100 GB storage
- Priority support (4h response)
Enterprise
For high-volume operations and multi-brand portfolios.
or €416/mo billed annually
All prices excl. VAT
- Unlimited team members
- Unlimited Shopify stores
- Unlimited conversations
- 100,000 AI credits/mo
- Everything in Business
- 500 GB storage
- Dedicated account manager
- 99.9% uptime SLA
- SSO / SAML (when available)
- Custom onboarding & training
- Dedicated support channel
- Volume AI credit discounts
How AI credits work
Every AI action (summarize, suggest reply, classify, translate, etc.) uses 1 credit. Advanced actions like Workflow Discovery and KB Insights use 3 credits. Store Intelligence is always free — it uses smart aggregation, not AI tokens. Need more? Add-on packs start at €10 for 5,000 extra credits.
Compare plans
| Feature | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|
| Team members | 3 | 10 | Unlimited | Unlimited |
| Shopify stores | 1 | 3 | 10 | Unlimited |
| Conversations/mo | 500 | 2,500 | Unlimited | Unlimited |
| AI credits/mo | 1,000 | 5,000 | 25,000 | 100,000 |
| Emails/mo | 2,000 | 10,000 | 50,000 | 100,000 |
| Storage | 2 GB | 10 GB | 100 GB | 500 GB |
| AI inbox features | ✓ | ✓ | ✓ | ✓ |
| AI automation | — | ✓ | ✓ | ✓ |
| AI auto-reply | — | — | ✓ | ✓ |
| Store Intelligence | — | ✓ | ✓ | ✓ |
| Advanced analytics | — | ✓ | ✓ | ✓ |
| Custom roles & teams | — | ✓ | ✓ | ✓ |
| AI chatbot & portal | — | — | ✓ | ✓ |
| Dedicated support | — | — | — | ✓ |
Free Shopify connector
The InboxServe Shopify app is a free connector that syncs your orders and customers. All billing is handled directly through our website.
Frequently asked questions
Can I switch plans later?
Yes. Upgrade or downgrade at any time. Upgrades take effect immediately (prorated). Downgrades apply at the next billing cycle.
What happens if I exceed my limits?
You'll receive warnings at 80% and 100%. After hitting the limit, there's a 48-hour grace period. Purchase add-on packs or upgrade.
What payment methods do you accept?
All major credit cards (Visa, Mastercard, Amex) and iDEAL for Dutch customers. All prices are listed excluding VAT. Applicable VAT will be added at checkout based on your billing country.
Is there a long-term contract?
No. Monthly or annual billing with no lock-in. Cancel at any time.
Do you offer annual billing?
Yes! Save up to 17% with annual billing. All plans offer both monthly and annual options.
What counts as an AI credit?
Each AI action uses 1 credit. Workflow Discovery and KB Insights use 3 credits each. Store Intelligence is always free.