Simple, transparent pricing
Start with a 14-day free trial. No credit card required. Cancel anytime.
All prices are in EUR and exclude VAT.
Starter
For small Shopify stores getting started with organized support.
or €24/mo billed annually
All prices excl. VAT
- Up to 3 team members
- 1 Shopify store
- 500 conversations/mo
- 1,000 AI credits/mo
- Unified email inbox
- Order & customer sync
- Knowledge Base (100 articles)
- Basic analytics
- AI inbox (summarize, reply, tone, translate)
- AI automation
- Shipping risk alerts
- Advanced analytics
Professional
For growing teams that need automation and full visibility.
or €66/mo billed annually
All prices excl. VAT
- Up to 10 team members
- 3 Shopify stores
- 2,500 conversations/mo
- 5,000 AI credits/mo
- Everything in Starter
- AI automation (classify, tag, prioritize)
- Store Intelligence
- Shipping risk alerts
- Advanced analytics & export
- Custom roles, teams & SLA
- Slack integration
- Product AI insights
- AI chatbot & portal
Business
For established teams that want the full AI-powered platform.
or €166/mo billed annually
All prices excl. VAT
- Unlimited team members
- 10 Shopify stores
- Unlimited conversations
- 25,000 AI credits/mo
- Everything in Professional
- Product AI insights & recommendations
- AI auto-reply & KB-grounded replies
- AI chatbot & live chatComing soon
- Customer portal
- Workflow discovery (AI)
- Unlimited workflows & KB articles
- Priority support
Enterprise
For high-volume operations and multi-brand portfolios.
or €416/mo billed annually
All prices excl. VAT
- Unlimited team members
- Unlimited Shopify stores
- Unlimited conversations
- 100,000 AI credits/mo
- Everything in Business
- 500 GB storage
- Dedicated account manager
- 99.9% uptime SLA
- SSO / SAMLComing soon
- Custom onboarding & training
- Dedicated support channel
- Volume AI credit discounts
How AI credits work
Every AI action (summarize, suggest reply, classify, translate, etc.) uses 1 credit. Advanced actions like Workflow Discovery, KB Insights, and Product AI use 3 credits per run. Store Intelligence is always free — it uses smart aggregation, not AI tokens. Product AI is available on the Business plan and up. Need more? Add-on packs start at €10 for 5,000 extra credits.
Compare plans
| Feature | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|
| Team members | 3 | 10 | Unlimited | Unlimited |
| Shopify stores | 1 | 3 | 10 | Unlimited |
| Conversations/mo | 500 | 2,500 | Unlimited | Unlimited |
| AI credits/mo | 1,000 | 5,000 | 25,000 | 100,000 |
| Emails/mo | 2,000 | 10,000 | 50,000 | 100,000 |
| Storage | 2 GB | 10 GB | 100 GB | 500 GB |
| AI inbox features | ✓ | ✓ | ✓ | ✓ |
| AI automation | — | ✓ | ✓ | ✓ |
| AI auto-reply | — | — | ✓ | ✓ |
| Store Intelligence | — | ✓ | ✓ | ✓ |
| Product AI insights | — | — | ✓ | ✓ |
| Advanced analytics | — | ✓ | ✓ | ✓ |
| Custom roles & teams | — | ✓ | ✓ | ✓ |
| AI chatbot & portal | — | — | ✓ | ✓ |
| Dedicated support | — | — | — | ✓ |
Billing through Shopify
When you install InboxServe from the Shopify App Store, your subscription is created and managed through Shopify's Billing API. Charges appear on your regular Shopify invoice. You can change or cancel your plan at any time from the Plans page inside the InboxServe app — no extra checkout, no separate credit card.
Frequently asked questions
Can I switch plans later?
Yes. Upgrade or downgrade at any time. Upgrades take effect immediately (prorated). Downgrades apply at the next billing cycle.
What happens if I exceed my limits?
You'll receive warnings at 80% and 100%. After hitting the limit, there's a 48-hour grace period. Purchase add-on packs or upgrade.
How do I pay for InboxServe?
Billing runs through Shopify. After you install InboxServe from the Shopify App Store and pick a plan, Shopify creates a recurring app charge and adds it to your regular Shopify invoice. Your existing Shopify payment method is reused — no separate checkout, no extra credit card. All prices are listed excluding VAT; Shopify adds applicable VAT to the invoice.
Is there a long-term contract?
No. Monthly or annual billing through Shopify, with no lock-in. Cancel any time by changing your plan from Settings → Billing inside InboxServe, or by uninstalling the app from your Shopify admin.
Do you offer annual billing?
Yes! Save up to 17% with annual billing. All plans offer both monthly and annual options.
What counts as an AI credit?
Each AI action uses 1 credit. Workflow Discovery, KB Insights, and Product AI use 3 credits each. Store Intelligence is always free.
What is Product AI?
Product AI is an AI-powered analysis of your products' health using Shopify orders, refunds, return requests, and support conversations. It surfaces the products that are creating refunds, returns, or support pressure and gives you concrete recommendations like 'add a size guide' or 'audit packaging supplier'. Available on the Business and Enterprise plans (3 AI credits per analysis run).