Simple, transparent pricing
Try the Business plan free for 3 days. No credit card required. Cancel anytime.
All prices are in USD and exclude tax.
Starter
For small Shopify stores getting started with organized support.
All prices excl. tax · billed monthly
- Up to 2 team members
- 1 Shopify store
- 500 conversations/mo
- 500 AI credits/mo
- Unified email inbox
- Auto-assign routing (round-robin & load balancing)
- Order & customer sync
- Knowledge Base (100 articles)
- Basic analytics
- AI inbox (summarize, reply, tone, translate)
- AI automation
- Shipping risk alerts
- Advanced analytics
Professional
For growing teams that need automation and full visibility.
All prices excl. tax · billed monthly
- Up to 5 team members
- 3 Shopify stores
- 2,500 conversations/mo
- 3,000 AI credits/mo
- Everything in Starter
- AI automation (classify, tag, prioritize)
- Store Intelligence
- Shipping risk alerts
- Advanced analytics & export
- Custom roles, teams & SLA
- Slack integration
- Product AI insights
- AI chatbot & portal
Business
For established teams that want the full AI-powered platform.
3-day free trial
All prices excl. tax · billed monthly
- Up to 10 team members
- 10 Shopify stores
- 25,000 conversations/mo
- 7,500 AI credits/mo
- Everything in Professional
- Product AI insights & recommendations
- AI auto-reply & KB-grounded replies
- AI chatbot & live chatComing soon
- Customer portal
- Workflow discovery (AI)
- Unlimited workflows & KB articles
- Priority support
Enterprise
For high-volume operations and multi-brand portfolios.
All prices excl. tax · billed monthly
- Unlimited team members
- Unlimited Shopify stores
- Unlimited conversations
- 15,000 AI credits/mo
- Everything in Business
- Dedicated account manager
- Dedicated support channel
- Volume AI credit discounts
How AI credits work
Every AI action (summarize, suggest reply, classify, translate, etc.) uses 1 credit. Advanced actions like Workflow Discovery, KB Insights, and Product AI use 3 credits per run. Store Intelligence is always free — it uses smart aggregation, not AI tokens. Product AI is available on the Business plan and up. Need more? Add-on packs start at $3 for 1,000 extra credits, with a better per-credit rate on larger packs.
Compare plans
| Feature | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|
| Team members | 2 | 5 | 10 | Unlimited |
| Shopify stores | 1 | 3 | 10 | Unlimited |
| Conversations/mo | 500 | 2,500 | 25,000 | Unlimited |
| AI credits/mo | 500 | 3,000 | 7,500 | 15,000 |
| Emails/mo | 2,000 | 10,000 | 50,000 | 100,000 |
| AI inbox features | ✓ | ✓ | ✓ | ✓ |
| AI automation | — | ✓ | ✓ | ✓ |
| AI auto-reply | — | — | ✓ | ✓ |
| Store Intelligence | — | ✓ | ✓ | ✓ |
| Product AI insights | — | — | ✓ | ✓ |
| Advanced analytics | — | ✓ | ✓ | ✓ |
| Custom roles & teams | — | ✓ | ✓ | ✓ |
| Auto-assign routing | ✓ | ✓ | ✓ | ✓ |
| AI chatbot & portal | — | — | ✓ | ✓ |
| Dedicated support | — | — | — | ✓ |
Billing through Shopify
When you install InboxServe from the Shopify App Store, your subscription is created and managed through Shopify's Billing API. Charges appear on your regular Shopify invoice. You can change or cancel your plan at any time from the Plans page inside the InboxServe app — no extra checkout, no separate credit card.
Frequently asked questions
Can I switch plans later?
Yes. Upgrade or downgrade at any time. Upgrades take effect immediately (prorated). Downgrades apply at the next billing cycle.
What happens if I exceed my limits?
You'll receive warnings at 80% and 100%. After hitting the limit, there's a 48-hour grace period. Purchase add-on packs or upgrade.
How do I pay for InboxServe?
Billing runs through Shopify. After you install InboxServe from the Shopify App Store and pick a plan, Shopify creates a recurring app charge and adds it to your regular Shopify invoice. Your existing Shopify payment method is reused — no separate checkout, no extra credit card. All prices are listed excluding VAT; Shopify adds applicable VAT to the invoice.
Is there a long-term contract?
No. Monthly billing through Shopify, with no lock-in. Cancel any time by changing your plan from Settings → Billing inside InboxServe, or by uninstalling the app from your Shopify admin.
How does billing work?
All plans are billed monthly through Shopify, every 30 days, on your regular Shopify invoice. The Business plan includes a 3-day free trial, and you can cancel anytime from Settings → Billing or by uninstalling the app.
How are conversations assigned to agents?
You choose per store how new inbound conversations reach your team: Manual (agents pick up conversations themselves), Round-robin (an even rotation across the store's assigned agents), or Load-balanced (each conversation goes to the agent with the fewest open conversations). Available on every plan.
What counts as an AI credit?
Each AI action uses 1 credit. Workflow Discovery, KB Insights, and Product AI use 3 credits each. Store Intelligence is always free.
What is Product AI?
Product AI is an AI-powered analysis of your products' health using Shopify orders, refunds, return requests, and support conversations. It surfaces the products that are creating refunds, returns, or support pressure and gives you concrete recommendations like 'add a size guide' or 'audit packaging supplier'. Available on the Business and Enterprise plans (3 AI credits per analysis run).
Ready to get started?
Try the Business plan free for 3 days. No credit card required.
Start free trial