Replies grounded in your store
Use the customer's message, available Shopify order context and approved knowledge sources. Keep shipping, return and product guidance consistent with your store's instructions instead of relying on a generic response.
Your store knowledge. Your support standards.
An AI support agent built for your Shopify store.
A shipping question needs an order update. A return question needs your policy. A damaged item needs the right person. InboxServe's AI Agent brings those decisions into the support inbox, using conversation context, available order information and knowledge your team approves.
PreviewAgent Preview access: Business & Enterprise
You decide which questions AI can handle and when a teammate takes over. The Agent is in Preview; live execution depends on rollout availability and explicit activation for your workspace.
More context than a generic reply generator
Customer support is not just writing a friendly answer. It is understanding what happened, checking what the store can actually do and choosing a useful next step. The Agent works within that process, alongside the people who own your customer relationships.
Control over autonomy
The Preview supports observe, draft and autonomous modes. Start by evaluating proposed decisions, let the Agent prepare drafts for review, and only enable eligible automatic replies once the workspace rollout and your instructions are ready.
A clear path to your team
Questions outside the Agent's scope belong with a person. A handoff keeps the conversation and relevant context together so a teammate can review the issue. Refunds, payments and other financial decisions remain outside the Agent's autonomous authority.
How it works
Start with evidence, then choose how much to automate
- 01
Prepare the knowledge the Agent can use
Connect your inbox and store, review the knowledge sources and write instructions for your support process. Make clear which questions the Agent can handle and which situations need a teammate.
- 02
Test against a received conversation
Choose a real email in Testlab and start a test deliberately. Inspect the proposed response and the supplied context before changing your live process. Tests use AI credits; they do not send a reply.
- 03
Review before you expand autonomy
Use observation and drafts to evaluate the Agent's decisions. Automatic execution requires an available, activated workspace rollout as well as your chosen mode. A saved setting alone does not turn on live sending.
Follow a question from email to outcome
Try three example conversations. See how order information and approved knowledge lead to an answer, a draft or a handoff. This public demo uses sample data and does not send messages.
InboxServe AI AgentPreview
Example dataEJ
Emma JohnsonCustomer email · Order #1847
Where is my order?
Every answer starts with the question.
Your Agent brings the conversation and store context together.
Illustrative preview with example data. No AI requests are made and no messages are sent.
The right answer can be a handoff
A customer asking about a damaged item, a missing delivery or an exception to your return policy may need more than a standard reply. Design the process so uncertain or sensitive cases reach your team with context. AI should not invent a delivery promise, a policy exception or an action that never happened.
Questions, answered
Can the AI Agent send replies automatically?
Autonomous mode is designed to send eligible replies within the instructions and limits you configure. The Agent is in Preview: live execution also requires rollout availability and explicit workspace activation. Draft mode keeps replies for review, and Testlab never sends them.
What is observe mode for?
Observe mode lets you evaluate proposed decisions before allowing the Agent to affect the conversation. It helps you check scope, source quality and handoff choices while your team continues to handle customer messages.
Which plans include the AI Agent?
The plans listed above include access to the Agent Preview. Compare the pricing page for included AI credits, usage charges and other plan differences. The public example demo is open to everyone.
Does the Agent replace the shared inbox?
No. The shared inbox remains the place where your team reads conversations, checks order context, collaborates and takes over. The Agent adds a controlled way to assist with eligible support questions.
Can it approve refunds or make financial changes?
Autonomous financial actions are outside the Agent's authority. A refund request or an exception that requires a decision should go to an authorized teammate, who can review the order and the store's policy.
Explore the rest of your support workspace
Build your support around your store.
Bring your inbox, Shopify context and team into one workspace. Compare the plans and choose how AI fits your support process.