Context before switching
Order and customer context belong beside the conversation.
Built from support work
Built by people who answered the tickets.
InboxServe started with the work of the support floor: answering order questions while switching between conversations, commerce tools and internal context.
See the product tourCustomer message
Where is my order?
Shopify order matched
#1847 · Paid · In transit
Human answer
The update is already in the reply.
Conversation · order · answer
Before the product
The work came before the software.
The product follows the actual sequence behind a useful support answer.
- 01
Run the store
Understand the order and the customer around it.
- 02
Ship the order
Keep fulfilment and tracking close to support.
- 03
Answer the ticket
Bring conversation and commerce context together.
Why commerce support is different
The conversation is only half the story.
For commerce support, the useful answer depends on the order behind the message.
2024
Founded in Amsterdam
EU
Hosting location
99.5%
Uptime objective
Where is my order?
The agent sees the context beside the conversation.
A product shaped by repeated work
A timeline shaped by repeated support work.
2024
InboxServe founded in Amsterdam
2025
Commerce context became part of the inbox
2026
AI assistance and automation expanded the workflow
Next
Keep reducing context switching without removing human judgment
Principles
Principles from the support floor.
AI prepares, humans decide
Assistance should shorten work without taking away accountability.
Repeated work should improve
The same question should become easier to answer next time.
Privacy is architecture
EU hosting and clear access controls are product decisions.