Keep conversations organized
Use shared conversations, assignments, tags and priorities to make the queue understandable. Your team can work from a common view instead of keeping track of ownership through forwards and separate email folders.
One conversation. The context to resolve it.
A Shopify helpdesk built around your team.
When a customer emails about an order, your team should not have to piece the story together across separate inboxes. InboxServe brings customer conversations and Shopify order context into one support workspace, with clear ownership and tools for working together.
Shared inbox available on every plan
Start with the shared inbox, then add the AI and automation capabilities that match your team's process and plan.
A shared inbox with the store next to it
A general email inbox shows what the customer wrote. An e-commerce helpdesk also needs the context behind the message: the order, the fulfillment state, earlier questions and the teammate handling the case. InboxServe puts that support workflow in one place.
Use Shopify context while replying
Inspect available customer and order information alongside the conversation. That context helps a teammate distinguish an unfulfilled order from a shipment already in transit before deciding what to tell the customer.
Collaborate without losing the thread
Use internal notes and team collaboration to review a case where the customer history already lives. Templates and approved knowledge help keep routine explanations consistent while leaving room for a personal response.
How it works
From new email to an owned conversation
- 01
Bring the inbox and store together
Connect the email channel your customers use and the Shopify store your team supports. Keep conversations and store access within the right workspace so teammates work with the context they are authorized to see.
- 02
Review, assign and respond
Open a conversation, check the customer and order context, and assign the case to the right teammate. Add an internal note when another person needs background before they can help.
- 03
Build on the process that works
Add templates, knowledge and workflows for repeatable work. Use AI assistance for tasks such as summaries or reply suggestions; compare plans before enabling more advanced automation or the AI Agent Preview.
Your helpdesk is the foundation for AI support
AI is more useful when the underlying support process is clear. Keep the shared inbox as the place for ownership, review and escalation. The AI Agent Preview can then use approved knowledge and available order information within that process, with your team deciding how much autonomy to allow.
Questions, answered
What does a Shopify helpdesk add to a regular email inbox?
It combines customer conversations with store context and team tools. In InboxServe, teammates can review available Shopify order information, assign conversations and collaborate internally while keeping the customer discussion in one shared workspace.
Is the shared inbox included on every plan?
Yes. Plans differ in capacity and advanced capabilities, such as automation, analytics and the AI Agent. The pricing page shows the current included seats, stores, conversations and AI credits.
Can we use AI without enabling automatic sending?
Yes. Manual AI assistance can help with summaries, reply suggestions, translation and tone. These are distinct from the AI Agent's autonomous mode. Your team can review an assisted reply before sending it.
Can InboxServe support more than one store?
InboxServe supports multiple stores subject to your plan's store allowance and access configuration. Compare the current plan limits, and give teammates access to the stores they need to support.
Do we need to use the AI Agent to use the helpdesk?
No. The shared inbox, order context and team workflow are useful on their own. The Agent is an additional Preview capability for eligible plans, with separate workspace activation and autonomy settings.
Explore the rest of your support workspace
Build your support around your store.
Bring your inbox, Shopify context and team into one workspace. Compare the plans and choose how AI fits your support process.