Everything you need to deliver great support
A unified inbox, deep Shopify integration, 13 AI features, visual workflow automation, and analytics — all in one platform.
One inbox for every customer conversation
Bring all your email conversations into a single, unified inbox. See customer data, order history, and AI insights right alongside the conversation.
Unified Email Inbox
All customer emails in one place. Threaded conversations, internal notes, and real-time updates.
Team Collaboration
Assign conversations, leave internal notes, see who's online with real-time presence indicators.
Smart Notifications
Get notified about new conversations, SLA breaches, risk alerts, and AI insights — in-app and via email.
Email Templates
Create reusable templates for common responses. Save AI-generated replies as templates with one click.
Deep Shopify integration, built for e-commerce
Connect your Shopify store in seconds. Orders, customers, and shipping data sync automatically and appear right in the conversation sidebar.
Order & Customer Sync
Automatically sync orders, customers, fulfillment, and shipping data from Shopify.
Multi-Store Support
Connect up to 10 Shopify stores per organization. Switch between stores with a single click.
Shipping Risk Alerts
Detect unfulfilled orders, stalled tracking, and address mismatches before customers complain.
Customer Context
See full customer profiles — order history, lifetime value, recent activity — directly in the inbox sidebar.
AI that actually helps your agents
13 AI features powered by the latest models. From reply suggestions to automatic classification — your agents spend less time on repetitive tasks.
AI Reply Suggestions
Get intelligent reply suggestions based on conversation context, customer data, and your knowledge base.
Auto-Classification
Every inbound message is automatically classified by intent, sentiment, and urgency. Route to the right team instantly.
Conversation Summaries
Get instant summaries of long conversation threads. Brief, standard, or detailed — your choice.
Translation
Translate customer messages to any language with one click. Auto-detect the source language.
Auto-Tagging
AI analyzes conversations and suggests tags from your catalog. New tags are created when needed.
Sentiment Analysis
Track customer sentiment across conversations. Spot negative trends before they escalate.
AI Auto-Reply
Automatically draft and send replies to common questions. Rate-limited and configurable per conversation.
KB-Grounded Replies
Reply suggestions are grounded in your knowledge base articles for accurate, on-brand responses.
Automate the repetitive work
Build visual workflows that trigger on events and execute actions automatically — including AI-powered steps.
Visual Workflow Builder
Drag-and-drop workflow editor. Set triggers, conditions, and actions — no code required.
AI Workflow Actions
Add AI classify, auto-reply, summarize, and auto-tag as steps in any workflow.
Workflow Discovery
AI analyzes your conversations and suggests workflows you should create. Patterns you might miss.
Knowledge Base
Create help articles your team can reference. AI suggests relevant articles during conversations.
Insights that drive better decisions
Analytics dashboards, store intelligence, and AI insights help you understand your customers and optimize your support operations.
Store Intelligence
AI analyzes patterns across all conversations. Surface top intents, sentiment trends, and emerging issues — daily, automatically, for free.
Analytics Dashboard
Track response times, resolution rates, team performance, sales, refunds, and returns across 8 dedicated tabs.
KB Insights
AI identifies the most common topics and suggests knowledge base articles you should create.
Data Export
Export your analytics data for external reporting and business intelligence.
Enterprise-ready from day one
Multi-org, role-based permissions, GDPR compliance, and a platform designed to grow with your team.
Roles & Permissions
4 system roles + custom roles with 24 granular permissions. Control who can do what at every level.
GDPR Compliant
Built in the Netherlands with European privacy regulations at its core. Row-level security, encrypted data, DPA ready.
Multi-Organization
Support multiple organizations from one account. Each org gets its own subdomain, data, and team.
Team Management
Create teams, manage SLAs, invite members, and assign conversations to the right people.
Ready to transform your support?
Join e-commerce teams who save hours every week with AI-powered customer support. Start your free 14-day trial today.