// the product, walked through
Four screens run the whole day.
01
Inbox
One queue for email and live chat. AI classifies, drafts and translates; the customer’s order rides along in the context panel. Keyboard-first: R to reply, E to resolve, J/K to move.
02
Orders
Every queue that touches commerce — fulfillment, returns, refunds, approvals, risk — as tabs of one hub. Mono order numbers, status at a glance, straight to Shopify when needed.
03
Analytics
Are we fast enough, what drives volume, what did support earn back? Compare-to-previous on every chart. Reports live here — queues stay in Orders.
04
Automation
Plain-language workflows with AI actions. The Discover rail reads your conversation patterns and proposes the next automation.
Classify, suggest replies, autotag, Store Intelligence, Product AI — with credit meters.
WISMO, order verify, human handoff, branded self-serve. Business+.
Agent assistant for setup answers and support ticket drafts.
VIP/risk/CLV views plus KB that grounds AI replies.