09:02
The email lands — with context.
Order #1847, PostNL tracking, and Emma’s lifetime value attach before anyone opens the thread.
AI-powered support for Shopify stores
Customer support, simplified
InboxServe brings all your conversations, orders, and customer data into one AI-powered inbox. Resolve faster, automate more, and keep customers happy.
first_reply_median 14m → vs 51m industry
setup_time < 10 minutes, Shopify OAuth
credit_card not required
Tuesday, 9:02. A customer asks where her order is.
Here’s the next 90 seconds in InboxServe — no tab switching, no Shopify lookup, no copy-paste.
09:03
AI reads it first.
Intent shipping_question, mild frustration, suggested reply grounded in the tracking update.
09:04
One keystroke, answered.
Agent sends the draft, resolves with R — median first reply stays under fifteen minutes.
Everything a commerce support team runs on.
One inbox, one commerce hub, one automation engine — not eleven tools taped together.
- 01
Unified inbox
Email + live chat in one queue, with keyboard-first triage
- 02
Order context
Shopify orders, tracking timelines and CLV inside every thread
- 03
AI that drafts, tags and translates
Grounded in your knowledge base — you stay in control
- 04
Commerce queues
Fulfillment, returns, refunds, approvals and risk in one hub
- 05
Automation
Plain-language workflows with AI actions and test runs
- 06
Self-service
Chatbot + customer portal fed by the same knowledge library
Everything modern Shopify support needs
Not just an inbox — order context, AI, automation, risk and a portal your customers actually use.
Unified inbox
Threaded email and chat with presence, notes and keyboard-first actions.
Shopify-native
Orders, customers and refunds sync via OAuth — no CSV glue.
AI that ships
Classify, summarize, suggest reply, translate and auto-tag on inbound.
Automation
Visual workflows for assignment, SLA and after-hours rules.
Storefront chatbot
Answer order status on-site before a ticket is created.
Customer portal
Passwordless self-service for tracking, returns and ticket history.
Inboxsly
In-app assistant for agents — policies, macros and order lookups.
Risk & analytics
Shipping risk, refund trends and store intelligence in one view.
From $29/month. Every plan includes AI.
Starter $29 · Professional $79 · Business $199 · Enterprise $499