Emma Johnson · Today · 09:12
Hi! Can you check the delivery status of order #1847?
Commerce support · One workspace
Customer support that already knows the order.
InboxServe brings conversations, Shopify context, AI assistance and automation together — so agents can move from question to answer without switching tools.
- Setup under 10 minutes
- Shopify billing approval
- Shopify OAuth
ConversationProduct preview · sample data
Open the summary, review the suggested reply, and try the reply composer.
Where is my order?
Shipping
Order inquiry
AI · Order inquiry
AI
Suggested replies
Context supplied to AI
- Customer orders and commerce
Hi Emma, your order #1847 is on its way. The latest carrier update shows it is in transit. You can follow the delivery using the tracking link in your shipping confirmation.
Click Insert in the AI panel to move the suggestion into your reply.
Interactive excerpt of InboxServe. Sample data; selected controls only.
Choose another example conversation:
Connect what you already use
One support workspace, connected to the commerce stack around it.
Gmail
Google Workspace email
Shared inbox
Customer conversations
Shopify
Order context
Slack
Team alerts
- Shared inbox
- One queue across active channels
- Commerce context
- Orders and customer history stay attached
- Human control
- AI prepares work; agents stay in charge
Connected channels · One queue
Every customer conversation. In one place.
Bring customer email into one operational inbox, with Shopify context and Slack notifications connected around the work.
- Customer emails stay in one queue
- Shopify order context follows the conversation
- Slack can notify the team without becoming the inbox
Click a channel to explore its role in your support flow.
One conversation. Connected context.
Follow the message, not another tab.
Scroll through the story or select a step01 / 04
It starts with a question.
Emma asks about her order. The conversation is the starting point for the work that follows.
MessageProduct preview · sample data
EJ
Emma Johnson#1847 · Where is my order?
Interactive excerpt of InboxServe. Sample data; selected controls only.
Shared inbox + Commerce context
The full customer story, beside every reply.
Move through your queue in Focus, open summaries on demand, and keep customer facts, order details and activity beside the reply.
Explore the productFocus on the conversation
Collapse navigation and move through your queue with previous and next controls.
Customer context
Compact customer facts, collapsible history and a clear activity timeline.
Commerce beside the reply
Open the linked order for fulfilment, tracking and purchased-item details.
AI assistance · Agent control
AI prepares the work. Your team stays in control.
InboxServe can classify and summarize conversations, then suggest a grounded reply for agent review.
Classify + summarize
Intent and sentiment become usable routing context.
Suggest a reply
Grounded assistance appears where the agent already works.
Human review
The agent keeps the final decision and send action.
AI in the conversationProduct preview · sample data
Try it: click Insert in the AI panel, edit the text, then Send.
Where is my order?
Shipping
Order inquiry
AI · Order inquiry
AI
Suggested replies
Context supplied to AI
- Customer orders and commerce
Hi Emma, your order #1847 is on its way. The latest carrier update shows it is in transit. You can follow the delivery using the tracking link in your shipping confirmation.
Click Insert in the AI panel to move the suggestion into your reply.
Interactive excerpt of InboxServe. Sample data; selected controls only.
Automation · Actual workflow logic
Automate the repetitive. Keep judgment human.
Build trigger, condition and action chains around real support work — including AI and Shopify context.
- Route and assign from message data
- Classify intent before the next action
- Summarize conversations and assign the right team
Workflow editorProduct preview · sample data
Drag a block by its handle, select it to change settings, then test your flow.
Change a setting or move a block, then test the example conversation.Local simulation only. AI actions are illustrated; nothing is saved or sent.
Interactive excerpt of InboxServe. Sample data; selected controls only.
Analytics · Example workspace data
Turn support activity into decisions.
The analytics workspace surfaces revenue, orders, refunds, response time, channel volume and the reasons customers contact you.
- Operations
- First response time
- Channels
- Email · Customer portal
- Contact reasons
- Order · Return · Refund
AnalyticsProduct preview · sample data
Change the period using the dropdown to explore a different sample report.
Overview
Conversations
495
Median first response
14m
Resolution time
2h 10m
CSAT (proxy)
92%
Volume by channel
Live chat
Chatbot
Contact reasons
Order inquiry
48%
Shipping question
32%
Refund request
20%
Interactive excerpt of InboxServe. Sample data; selected controls only.
See the operating picture Example product data — not a customer outcome claim.
The InboxServe operating system
Everything around the conversation. One connected support system.
A map of how the real product surfaces fit together.
See all featuresUnified inbox · Customer email
Commerce support without context switching.
Conversations, orders, AI, automation and reporting stay connected.
Explore the productCustomer stories
Support teams feel the difference in every reply.
Real teams use InboxServe to keep conversations, commerce context and agent decisions in one place.
Customer story
“The order is already beside the conversation, so our team can answer delivery questions without opening another tab.”
N/P
Maya Chen · North & Pine
Head of Customer Experience
Customer story
“Email, chat and escalations finally feel like one queue instead of three separate support shifts.”
V
Daan de Vries · Studio Vela
Support Lead
Customer story
“AI prepares the repetitive work while our agents keep the final say on every customer reply.”
S°
Priya Shah · Sunday Supply
CX Operations